Last updated 30 Aug 2026
Everything below describes how delivery actually works today. If any of it does not match what happened to your order, call the hotline and we will sort it out.
Where we deliver
We deliver across Coimbatore city and the surrounding taluks, and to most PIN codes in Tamil Nadu through our courier partners. If your PIN code is outside our own van routes, checkout will still accept the order and it moves to a two-day courier service instead of same-day.
We do not currently ship outside India, and we cannot ship perishable items to addresses that our partners class as remote, because the cold chain cannot be guaranteed.
What delivery costs
Delivery is charged on the weight of your basket, never on what it costs. A pouch of pepper costs a fraction of what a sack of grain does to move, so we price it that way rather than averaging the difference across every order.
| Basket weight | Delivery |
|---|---|
| Up to 500 g | ₹75 |
| Up to 1 kg | ₹90 |
| Up to 2 kg | ₹110 |
| Up to 3 kg | ₹145 |
| Up to 4 kg | ₹170 |
| Up to 5 kg | ₹195 |
| Up to 6 kg | ₹230 |
| Up to 7 kg | ₹250 |
| Up to 8 kg | ₹270 |
| Up to 9 kg | ₹295 |
| Up to 10 kg | ₹315 |
| Up to 11 kg | ₹0 |
| Each additional kilo beyond 11 kg | +₹20 |
The exact figure is shown in your cart and again at checkout before you place the order. There are no handling fees, packaging fees or fuel surcharges added afterwards.
Dispatch and delivery times
- Order before 10 PM and it leaves the collection centre the same night.
- Most Coimbatore addresses receive it by 7 PM the next day.
- Elsewhere in Tamil Nadu, allow two working days.
- We do not dispatch on [public holidays — list yours], and orders placed on those days go out on the next working night.
Everything is picked against your order after you place it, not pulled from a pre-packed shelf, which is why the window is measured in hours rather than minutes.
Tracking your order
You get an SMS with a tracking link the moment your order is dispatched. The same information is on your My Orders page, which shows the order moving through packed, out for delivery and delivered.
If nobody is home
The driver calls the number on the order before arriving. If there is no answer, we hold the parcel on the van and try once more the same day. After a second failed attempt the order returns to the collection centre and we contact you to arrange a redelivery.
Because the goods are perishable, a returned order that cannot be redelivered within 24 hours is refunded minus the delivery charge, and the food is donated rather than resold.
Packaging
Orders travel in food-grade, recyclable material. We do not use plastic fillers. Dry goods are vacuum-sealed where the product needs it; honey and oils travel in glass with a corrugated sleeve. If a jar arrives broken, see Returns & Refunds — that is on us.
Delays we cannot control
Monsoon flooding, transport strikes, road closures and courier backlogs do happen. When they do we contact you rather than letting the order sit silently, and you can cancel for a full refund at any point before the order is dispatched.
Questions
Call 9709704563 at any hour, or email haifarmer2025@gmail.com. Quoting your order number gets you a faster answer.